Productowner / 2023 - today

Germany/India

In a large-scale program, the customer replaces its entire technology stack in the BSS area with the help of Indian service providers. The following software components form the basis: Salesforce, Adobe Experience Manager, Hansen Suite, Matrix CCS and Compax. Using in-house development, microfrontends are built that access the components mentioned.

I took on the role of product owner for the Selfcare area.

Projectmanager / 2021 - 2022

Germany/Great Britain

A well-known European telecommunications company has launched a program to replace customers' routers (CPEs) in the field that posed unacceptable security risks due to outdated technology and expired manufacturer support.

As a project manager, I coordinated the necessary measures for this in coordination with the Security Group, Engineering, IT Operations, Customer and Product Management departments.

In this context, I have also created a concept for the introduction of lifecycle management for customer routers.

Projectmanager / 2018

Northern Germany

The customer - a telecommunications carrier - wanted to replace classic ISDN-based telephony with IP-based telephony in the business customer area.

This included the exchange of network elements in the field as well as adjustments to the provisioning systems.

As an IT project manager, I planned and coordinated all related adjustments to the IT systems in both BSS and OSS areas.

Project Manager / 2016-2017

Northern Germany

The customer wanted to significantly improve system support for its mobile business. For this purpose, the system Compax AAX should be implemented and integrated to replace the associated functionality in existing systems.

I was responsible for the development of the project scope. This included a detailed analysis of integration requirements.

The result was incorporated into a management proposal, together with an alternative proposal from the IT department to enhance the existing system. On this basis, it was then decided to end the project.

Project Manager & Product Owner / 2014 - 2015

Northern Germany

The sales portal for shops, call centers and business partners with around 1,000 users for three brands was re-implemented, replaced and integrated based on the newly introduced product catalog (see previous project).

As a product owner, I created solution concepts, epics and user stories in close coordination with sales and product management, managed the backlog, and modeled the broadband and mobile products in the product catalog.

As a project manager, I led the multi-disciplinary project team with 14 employees with the spirit of a Scrum Master.

I planned, coordinated and carried out training for sales employees together with the sales manager.

I planned and coordinated the pilot phase with a selected shop and a sales partner.

I planned and coordinated the first successful rollout phase.

Projectmanager / 2013-2014

Northern Germany

The customer wanted to significantly improve its time to market and its efficiency for implementation for new product-portfolio launches. For this purpose, we have implemented a central product catalog with the intention of replacing the inadequate and redundant representation of products in the various BSS systems.

After we created the product catalog as an MVP, we built a product configurator and integrated it into the Customer Self Service Portal for the new mobile phone order business case.

Project Manager / 2012

Northern Germany

The self-service portal for the telecommunications company's 600,000 customers was very outdated and needed to be converted to new technology while maintaining the same functionality. Maintenance should be simplified and time-to-market improved.

I planned the project and managed it using agile methodology, together with the responsible business manager.

Project Manager / 2011

Northern Germany

The customer's CRM system should be replaced. Various alternatives were examined: SAP and Siebel as well as an in-house development using the Inubit process engine.

For the decision-making process, I helped design the criteria-catalog and planned and coordinated demos as well as the proof-of-concept phases with the external system providers.

Interim manager / 2010

Northern Germany

In preparation for a re-organization, I managed the development department with 40 employees spread across 3 locations for 6 months and coordinated the portfolio of all ongoing projects.

Process Consultant / 2010

Northern Germany

The customer's IT manager wanted to significantly increase effectiveness and efficiency in his organization with over 100 employees. In particular, the requirements process should be improved.

I helped him introduce new processes and roles as well as with restructuring the various teams within the IT-department.

IBM Test Manager / 2007

Germany

The CRM system of a leading German telecommunications carrier, which was used by around 20,000 call center agents, should be replaced. A large IBM project was started with several hundred employees - two thirds of them in India - to implement and integrate a new Siebel-based system.

As part of a project realignment midway through, I was given leadership of the test team, which initially had 50 employees. I optimized the test organization while simultaneously reducing the team to 25 employees.

IBM development manager & test manager / 2004 - 2005

The existing java-based CRM system was enhanced via multiple new releases to significantly increase the efficiency of customer order processes via internet portals and the telephony system (IVR).

As the manager of a 10-person testing team, I was responsible for testing the first release.

I then took over the management of one of the development teams with 8 people and successfully completed the second release.